Terms of Service
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Lavish Linens Laundry Care provides pickup, washing, drying, folding, and delivery services. By scheduling a service, the client agrees to all policies outlined below.
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• Full payment is required before services are rendered.
• Invoices are sent electronically and must be paid to confirm booking.
• Unpaid orders will not be scheduled or serviced.
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• Standard turnaround time is 24–48 hours.
• Turnaround times may vary based on volume, weather, or unforeseen circumstances.
• Expedited services may be available for an additional fee.
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• Clients must ensure laundry is ready at the scheduled pickup time.
• Lavish Linens is not responsible for missed pickups due to client unavailability.
• A missed pickup may result in a rescheduling fee.
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Clients are responsible for:
• Checking all pockets before pickup
• Notifying us of delicate or special-care items
• Ensuring items are suitable for standard wash and dry services
Lavish Linens is not responsible for items left in pockets (money, pens, etc.).
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Lavish Linens reserves the right to refuse service for:
• Heavily soiled or contaminated items
• Items with strong odors, mold, or biohazards
• Items requiring dry cleaning or special treatment
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• Stain removal is not guaranteed
• Shrinkage, color bleeding, or wear may occur with normal washing
• Items without care labels will be processed at the client’s risk
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Lavish Linens Laundry Care reserves the right to update policies at any time. Clients will be subject to the most current version posted on the website.
Liability & Refund Policy
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While we take great care in handling all items, Lavish Linens Laundry Care is not responsible for:
• Pre-existing damage
• Weak or worn fabrics
• Normal wear and tear
• Color bleeding or shrinkage during washing
If an item is damaged due to negligence, reimbursement will be considered based on:
• Fair market value
• Age and condition of the item
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• Any missing items must be reported within 24 hours of delivery.
• After 24 hours, Lavish Linens is not responsible for lost items.
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• Stain removal is not guaranteed.
• Some stains and odors may be permanent despite proper treatment.
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• No refunds will be issued after services are completed.
• If a concern arises, it must be reported within 24 hours.
• Approved issues may be resolved with:
• Re-service of items
• Store credit (at company discretion)
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• Cancellations must be made at least 24 hours in advance.
• Missed pickups or last-minute cancellations may result in a $15 fee.
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Lavish Linens is committed to providing high-quality service. If you are not satisfied, please contact us within 24 hours so we can address your concerns promptly.